AWM Love – Refund Policy
Last Updated: May 1, 2025

At AWM Love , we are committed to delivering high-quality, personalized matchmaking and coaching services. Due to the bespoke and time-intensive nature of our work, we maintain the following refund policy:

1. Matchmaking Services

All purchases of matchmaking packages are non-refundable once the service has begun. This includes:

  • Consultations

  • Client intake process

  • Match research and vetting

  • Any communication or introductions initiated

We invest significant time and resources into each client's search, and therefore, no refunds will be provided after the search has started.

2. Date Coaching Services

For private coaching sessions:

  • Cancellations made at least 48 hours in advance of a scheduled session are eligible for a full refund or may be rescheduled at no charge.

  • Cancellations made less than 48 hours in advance will not be refunded but may be rescheduled one time at our discretion.

  • No-shows are not eligible for refunds.

3. Workshops, Webinars & Group Programs

Refunds for group programs or workshops are available up to 7 days before the event. After that point, no refunds will be issued, but you may request to transfer your spot to a future session or gift it to a friend with written notice.

4. Digital Products

All digital products, such as astrology readings or compatibility reports, are final sale and non-refundable once delivered. If you do not receive your product within the specified time frame, please email us at hello@awmlove.com for assistance.

5. Client Removal or Misconduct

Clients who violate our Terms of Service (e.g., harassment, dishonest behavior, misuse of services) may be removed from our program without refund.

6. How to Request a Refund (If Applicable)

To request a refund or credit (when applicable), please email hello@awmlove.com with:

  • Your full name

  • Date of purchase

  • Reason for your request

We will review your request and respond within 3–5 business days.